PRIVACY POLICY
1. Privacy Policy Overview
SUMMARY – POLICY OVERVIEW
This Policy explains how we may Process your information. This Policy may be amended
or
updated from time to
time, so please check it regularly for updates.
Telecom Technology Services Incorporated, its other affiliates and its subsidiaries (collectively,
“
TTS
Inc”,
“
us”, “
our” or “
we”), owns, operates, or provides access to, several interactive
websites, mobile and
connected
applications, and other online interactive features and services, including, but not limited to, emails,
newsletters, chat areas, forums, and communities (collectively “
Services”). This Privacy Policy
applies to
all
information collected about you by TTS Inc through and in relation to the Services, regardless of how it is
collected or stored, and describes, among other things, the types of information collected about you when
you
interact with the Services, how your information may be used, when your information may be disclosed, how
you
can control the use and disclosure of your information, and how your information is protected.
Except as otherwise noted in this Privacy Policy, TTS Inc is a data controller (as that term is used
under
the
EU General
Data Protection Regulation (“GDPR”)) and the Brazilian General Data Protection Law
(“LGPD”),
which
means that we decide how and why the information you provide to us is processed. Please contact us using
our
DSAR Portal. This Policy may be amended or updated from time to
time to reflect changes in our practices
with
respect to the Processing of your information, or changes in applicable law. We encourage you to read
this
Policy carefully, and to regularly check this page to review any changes we might make.
This Privacy Policy covers information collected through the following websites and mobile applications:
Websites:
Applications:
-
TechInsights
-
Mobile Trace
2. What Categories of Information We May Process
SUMMARY – CATEGORIES OF INFORMATION WE MAY PROCESS
We may Process: your personal details (e.g., your name); your contact details (e.g.,
your email address);
records of your consents; details of your employer (where relevant); information about your
interactions with
our content; and any views or opinions you provide to us.
We may also Process information about you from your use of our Services (e.g., the type of device
you
are using,
the internet service provider, etc.), including your interactions with content on the Services.
“
Personal Information” means information that is about any individual, or from which any individual
is
directly
or indirectly identifiable.
“
Process”, “
Processing” or “
Processed” means anything that is done with any Personal
Information, whether or
not
by automated means, such as collection, recording, organization, structuring, storage, adaptation or
alteration,
retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available,
alignment
or combination, restriction, erasure or destruction.
We may Process the following categories of Personal Information about you:
- Personal details: your name; username or login details;
password; areas
or topics of interest; and
photograph
(if you or another user posts a photo on the Service).
- Demographic information: salutation; job title, company
information, and
language preferences.
- Contact details:postal address; telephone and/or mobile number;
and
email address.
- Consent records: records of any consents you may have given,
together
with the date and time, means of
consent
and any related information (e.g., the subject matter of the consent).
- Location information: location data that describes the precise
geographic location of your device
(“Precise
Location Data”).
- Employer details: where you interact with us in your capacity as
an
employee, the contact information
of
your
employer (including name, address, telephone number and email address) to the extent relevant.
- Views and opinions: any views and opinions that you or other
users
choose to send to us, including but
not
limited to feedback on third party services, or publicly post about us on social media platforms or
in
the
Services, including on forums.
We also collect other kinds of information from you or other sources, which we refer to as “
Other
Information”
in this Policy, which may include but is not limited to:
- Information about your use of the Services, such as usage data and
statistical information, which may be
aggregated.
- Browsing history including the websites or other services you visited
before and after interacting with
the
Services.
- Searches for and interactions with e-commerce opportunities, such as
merchants and offers contained in the
Services.
- Non-precise information about the approximate physical location (for
example, at the city or zip code
level)
of a user’s computer or device derived from the IP address of such computer or device (“GeoIP
Data”).
- Device identification (“ID”), which is a distinctive number
associated
with a smartphone or similar
handheld
device but is different than a hardware serial number.
- Internet Protocol (“IP”) address, which is a unique string of
numbers
automatically assigned to your
device
whenever you access the Internet.
- Internet connection means, such as internet service provider
(“ISP”),
mobile network operator, WiFi
connection, service set identifier (“SSID”), International Mobile Subscriber Identity
(“IMSI”) and
International
Mobile Equipment Identity (“IMEI”).
- Information collected through the use of cookies, eTags, Javascript,
pixel tags, device ID tracking,
anonymous
identifiers and other technologies, including information collected using such methods and
technologies
about
(i) your visits to, and interaction and engagement with, the Services, applications, platforms and
other
media
channels (“Channels”), and (ii) your interaction with emails including the content therein
(collectively,
“Online Data”).
- Device type, settings and software used.
- Log files, which may include IP addresses, browser type, serving mobile
operator, operating system,
date/time
stamps and/or clickstream data, network serving cells, network performance checks taken, and general
available
network performance data.
- Web Beacons, which are electronic files that allow a website to count
users who have visited that page or
to
access certain cookies.
- Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web
bugs, which are a method for passing
information from the user’s computer to a third-party website.
- Local Shared Objects, such as Flash cookies, and Local Storage, such as
HTML5.
- Mobile analytics to understand the functionality of our mobile
applications and software on your phone.
Under certain circumstances and depending on applicable law, some of this Other Information may
constitute
Personal Information. Personal Information together with Other Information is hereinafter referred
to as
“
User
Information”.
3. Sensitive Personal Information
SUMMARY – SENSITIVE PERSONAL INFORMATION
We do not seek to collect or otherwise Process your Sensitive Personal Information.
Where we need to Process
your Sensitive Personal Information for a legitimate purpose, we do so in accordance with applicable
law. The
Services are not intended for use by children.
We do not collect or otherwise Process Personal Information about race or ethnicity, political opinions,
religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any
actual
or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under
GDPR or LGPD (collectively, “
Sensitive Personal Information”) in the ordinary course of our business.
Where
it
becomes necessary to Process Sensitive Personal Information under GDPR or LGPD, we would rely on one of the
following legal bases:
-
Compliance with applicable law: We may Process your Sensitive Personal Information where
the
Processing is
required or permitted by applicable law;
-
Detection and prevention of crime: We may Process your Sensitive Personal Information
where the
Processing
is
necessary for the detection or prevention of crime (including the prevention of fraud);
-
Establishment, exercise or defense of legal rights: We may Process your Sensitive Personal
Information
where
the Processing is necessary for the establishment, exercise or defense of legal rights; or
-
Consent: We may Process your Sensitive Personal Information where we have, in accordance
with
applicable
law,
obtained your prior, express consent prior to Processing your Sensitive Personal Information.
Children. The Services are not intended for use by children, especially those under 13. No one under
the age
of
13 should provide any Personal Information or use our public discussion areas, forums or chats. Minors under
the
age of 18 are not permitted to make purchases through the Services or obtaining coupons or codes from the
Services to purchase goods or services on third party websites. If, notwithstanding these prohibitions, your
children disclose information about themselves in our public discussion areas, consequences may occur that
are
not intended for children (for example, they may receive unsolicited messages from other parties). If it is
discovered that we have collected Personal Information from someone under 13, we will delete that
information
immediately.
4. How We Collect or Create Information
SUMMARY – COLLECTION AND CREATION OF INFORMATION
We may collect or obtain User Information about you: directly from you (e.g., where
you contact us); in the
course of our relationship with you (e.g., if you make a purchase); when you make your Personal
Information
public (e.g., if you make a public post about us on social media); when you download, install, or
use any of our
Services; when you visit our Services; or when you register to use any part of the Services. We may
also receive
User Information about you from third parties (e.g., social network sites). We may also create User
Information
about you, such as records of your interactions with us. TTS Inc is not responsible for Personal
Information you
volunteer about yourself in public areas of the Services. This Policy does not cover the practices
of third
parties who may provide information about you to TTS Inc.
Collection of User Information: We may collect User Information about you from the following sources:
-
Data you provide: We may obtain your Personal Information when you provide it to us across
our
Services (e.g.,
where you sign up for emails, newsletters, bulletins, webinars or white papers; register for
site membership or
create a profile or account on any part of the Services; enter a sweepstakes, contest,
competition or prize
draw; receive promotional information by SMS text message; participate in surveys; perform
search queries
through the Services; contact us via email, telephone or by any other means; purchase a
subscription, software
license or product; or when you provide us with your business card, etc.).
-
Relationship data: We may collect or obtain your Personal Information in the ordinary
course of
our
relationship with you (e.g., if you purchase a service from us).
-
Data you make public: We may collect or obtain your Personal Information that you clearly
choose
to make
public, including via social media (e.g., we may collect information from your social media
profile(s) if you
make a public post about us) or through our chats, forums or communities on the Services.
-
Service data: We may collect or obtain your Personal Information when you visit, download,
use or
register to
use any part of our Service.
-
Mobile Trace by TTS Inc: When conducting a test and uploading to the web portal on any
device or
platform, we
collect: (a) the test results; (b) non-precise information about the approximate physical
location of your
computer or device-derived from GeoIP Data and/or Precise Location Data (if your mobile device
settings allow
it); and (c) Other Information, including, but not limited to, the IP address, the ISP, college
or organization
that operates the network you test, and network, hardware and device identifiers such as your
SSID or IMEI (if
the test is conducted on a smartphone). If you install Mobile Trace on your smartphone or other
mobile device,
TTS Inc may collect your Precise Location Data, both while you are running a test and when the
application is
not actively in use but is running in the background on your device.
-
Third-party information: We may collect or obtain your Personal Information from third
parties
who provide it
to us. This may include offline channels such as through telephone or direct mail efforts; from
customers,
vendors, suppliers, third parties, commercially available or publicly available sources (e.g.,
data brokers,
data aggregators, public databases, etc.); third party affiliate network operators; referral
sources; social
network sites or services (e.g., Facebook, Twitter, LinkedIn, etc.). If you use a third party
connection or
log-in (e.g., Facebook Connect, Twitter, or Google+) to access the Services, create a membership
or profile on
any part of the Services, access our content or forward our content to another person, platform
or service, we
may also receive your username or email address for those third party services or other
information available
about you or collected from you on those services.
Please note that TTS Inc is not responsible for the information you volunteer about yourself in the
discussions
in any public areas of the Services, such as comments sections, forums, blogs, wikis, chat rooms, private
messages, message boards or other publicly accessible interaction, or information that you choose to make
public
in any user profile of yours or other areas of the Services that allow users to upload or post content. We
discourage users from posting such Personal Information in this fashion. You can change your publicly
available
information at any time via your profile page. To request removal of your Personal Information from these
areas,
please contact us via email:
support@ttswireless.com. In some
cases, we may not be able to remove your
Personal
Information, in which case we will let you know we are unable to do so and why.
This Privacy Policy does not cover the practices of third parties, including those that may disclose
information
to TTS Inc.
Creation of User Information. We may also create User Information about you, such as records of your
interactions with us and details of your purchase history, for internal administrative purposes and
analysis. We
may also combine data you have provided to us with data obtained from third parties such as social networks
and
other data collection entities.
5. Purposes for Which We May Process Your Information
SUMMARY – PURPOSES FOR WHICH WE MAY PROCESS YOUR INFORMATION
We may Process User Information for the following purposes: providing the Services to
you; communicating with
you; analyzing engagement with our audience; observing user engagement and purchase activity across
the Service
and Channels; offering business-to-business lead generation services; offering Mobile Trace to test
your mobile
network connectivity offering TechInsights to manage workflow delivery; marketing our services and
offerings to
current and prospective customers; managing our IT systems; financial management; conducting
surveys; ensuring
the security of our systems; conducting investigations where necessary; compliance with applicable
law; and
improving our Services.
The purposes for which we may Process User Information, subject to applicable law, include:
-
Provision of the Services to You: providing the Services to you from TTS Inc or its partners
including (i)
chat areas, forums and communities, (ii) posting of your personal testimonial alongside other
endorsements,
(iii) display of your personal reviews of products or services, (iv) allowing you to search for
other website
members using information you may already know about that member such as username, full name or
gamer profile
and identify users matching that criteria, (v) management of your account, and (vi) customer
support and
relationship management.
-
Offering and Improving the Services: operating and managing the Services for you;
providing
personalized
content to you; communicating and interacting with you via the Services; identifying issues with
the Services
and planning improvements to or creating new Services; and notifying you of changes to any of
our Services.
-
Surveys: engaging with you for the purposes of obtaining your views on our Services.
-
Communications: communicating with you via any means (including via email, telephone, text
message, social
media, post or in person) regarding news items and other information in which you may be
interested, subject to
ensuring that such communications are provided to you in compliance with applicable law;
maintaining and
updating your contact information where appropriate; and obtaining your prior, opt-in consent
where required. We
may provide direct marketing to you as set out in Section 6 below.
-
Audience Engagement: identification and development of audience engagement, and
promotional
strategies on
various platforms and channels, both within the Service and on Channels.
-
User Engagement: tracking activity across the Service and on Channels, including review of
your
browsing
history (if available); provision of analytics and measurement of cost of traffic against money
being made.
-
Lead Generation: business-to-business lead generation in the provision of leads to
customers to
improve
customer’s target marketing campaigns and services through different strategies. This includes
generating leads
through phone calls and email newsletter marketing to drive you to content, such as white papers
and webinars,
offered by TTS Inc, whereupon your contact information will be shared with our customer.
-
Mobile Trace Offerings: Mobile Trace by TTS Inc are offered on multiple devices, products
and
platforms, such
as an extension on your web browser or as applications in certain products such as routers. It
enables you to
test the network coverage, performance, speed, latency and other primary network characteristics
of your mobile
network connections and be provided with the results. Your Mobile Trace results may be used by
TTS Inc to
conduct analyses and prepare product enhancements, as well as to prepare market reports. TTS Inc
licenses the
Mobile Trace results, including any feedback you submit in connection therewith, to its business
customers. TTS
Inc also licenses the Mobile Trace applications to business customers who wish to have their end
users test
their own networks’ internet connectivity or, in the case of Mobile Trace to test an end user’s
connection(s)
between a product and a network of servers.
-
TechInsights: TechInsights is offered on multiple devices, products, and platforms.
TechInsights
collects data
on outages of third-party services, including anonymous reporting of outages directly to
TechInsights, comments
on TechInsights, social media posts regarding outages, and Other Information. TechInsights
enables users to view
the status of the third-party services it tracks. TTS Inc licenses TechInsights data to its
business customers.
-
Marketing to Customers: We may market to current and prospective customers and their
employees
who have
indicated an interest in doing business with, or have previously conducted business with, TTS
Inc in order to
further generate and promote our business. Such efforts include sending marketing emails or
conducting phone
calls to drive the purchase of additional Services, Mobile Trace and TechInsights licensing,
lead generation and
other business services offered by TTS Inc.
-
IT Administration: administration of TTS Inc’s information technology systems; network and
device
administration; network and device security; implementing data security and information systems
policies;
compliance audits in relation to internal policies; identification and mitigation of fraudulent
activity; and
compliance with legal requirements.
-
Security: electronic security measures (including monitoring of login records and access
details)
to help
mitigate the risk of and provide the ability to identify and rectify a security incident.
-
Financial Management: general business and financial management purposes, including
economic,
financial and
administrative management; planning and reporting; personnel development; sales; accounting;
finance; corporate
audit; and compliance with legal requirements
-
Investigations: detecting, investigating, and preventing breaches of policy, and criminal
offences, in
accordance with applicable law.
-
Legal Proceedings: establishing, exercising, and defending legal rights.
-
Legal Compliance: Subject to applicable law, we reserve the right to release information
concerning any user
of Services when we have grounds to believe that the user is in violation of our Terms of Use or
other published
guidelines or has engaged in (or we have grounds to believe is engaging in) any illegal
activity, and to release
information in response to court and governmental orders, other requests from government
entities, civil
subpoenas, discovery requests and otherwise as required by law or regulatory obligations. We
also may release
information about users when we believe in good faith that such release is in the interest of
protecting the
rights, property, safety or security of TTS Inc, any of our users or the public, or to respond
to an emergency.
6. Direct Marketing
SUMMARY – DIRECT MARKETING
We may Process your User Information to contact you with information regarding
services that may be of interest
to you. You may unsubscribe for free or opt out of SMS messages at any time.
We may Process your User Information to contact you via email, telephone, direct mail, SMS or other methods
of
communication to provide you with information regarding the Services that may be of interest to you. We may
send
information to you regarding the Services, upcoming promotions and other information that may be of interest
to
you, using the contact details that you have provided to us and always in compliance with applicable law.
You may unsubscribe from our newsletter lists at any time by following the unsubscribe instructions included
in
every email we send. We will not send you any emails from a list you have selected to be unsubscribed from,
but
we may continue to contact you to the extent necessary for the purposes of any other Services you have
requested
or for additional emails you have signed up for.
7. Cookies and Similar Technologies
SUMMARY – COOKIES AND SIMILAR TECHNOLOGIES
We may Process your User Information by placing or reading Cookies and similar
technologies on the Services and
Channels. For more information, please see our Cookie Policy. Certain tracking
technologies enable
us to assign
a unique identifier to you and relate information about your use of the Services to Other
Information about you,
including your User Information for the purposes of learning more about you so we can provide you
with relevant
content. We and our partners also use these technologies to analyze trends; administer the Services;
collect and
store information such as user settings, anonymous browser identifiers and video viewing history;
supplement to
our server logs and other methods of traffic and response measurement; track users’ location and
movements
around the Services; gather demographic information about our user base; and to improve our
understanding of
traffic on the Services, visitor behavior, and responses to promotional campaigns.
TTS Inc and its partners may use cookies and other tracking technologies to analyze trends, administer
Services,
track users’ movements around the Services and on third party sites, devices and applications, and to gather
demographic information about our user base. You can control the use of cookies at the individual browser
level,
but if you choose to disable cookies, it may limit your use of certain features or functions on the
Services.
Please see our Cookie Policy for more information, including a more in-depth explanation of what cookies
are,
the different types of cookies used on the Services, and how to change or delete them.
Tracking technologies on the Services may be deployed by TTS Inc and/or by our service providers or
partners.
Certain tracking technologies enable us to assign a unique identifier to you and relate information about
your
use of the Services to other information about you, including your User Information. We may match
information
collected from you through different means or at different times and use such information along with offline
and
online information obtained from other sources (including from third parties), including, but not limited
to,
demographic information and updated contact information, for the purposes of learning more about you so we
can
provide you with relevant content and Services.
When you receive email messages or newsletters from us, we may use web beacons, customized links, clear GIFs
or
similar technologies to determine whether the email has been opened and which links you click in order to
provide you with more focused email communications or other information, and/or to aggregate that
information
with other data we collect to use for some or all of the purposes outlined in this Privacy Policy.
We and our partners (including but not limited to e-commerce partners, affiliates, and analytics providers)
also
may use technologies such as pixel tags, e-tags, IP addresses, Local Shared Objects, Local Storage, Flash
cookies and HTML5 to analyze trends; administer the Services; collect and store information such as user
settings, anonymous browser identifiers and video viewing history; supplement our server logs and other
methods
of traffic and response measurement; track users’ location and movements around the Services; gather
demographic
information about our user base; and to improve our understanding of traffic on the Services, visitor
behavior,
and responses to promotional campaigns. We may receive reports based on the use of these technologies by
these
third-party companies on an individual and aggregated basis. For example, we may connect information about
your
IP address to known corporate or User Information and use the associated information related to aggregate
content preferences to assist in our efforts to market services to you or the originating corporation(s).
Various browsers may offer their own management tools for removing Local Storage. To manage Flash Local
Shared
Objects please click here.
We may use mobile analytics software to collect data and to better understand the functionality of our
mobile
software, devices and applications on your phone and other devices. This software may record information
such as
how often you use the application, the events that occur within the application, aggregated usage,
performance
data, and where the application was downloaded from. We may link this information to User Information.
8. What is the Lawful Basis for Processing Personal Information
SUMMARY – LAWFUL BASIS FOR PROCESSING USER INFORMATION
We may Process your User Information where: you have given your consent; the Processing is necessary
for a
contract between you and us; the Processing is required by applicable law; the Processing is
necessary to
protect the vital interests of any individual; or where we have a valid legitimate interest in the
Processing.
In Processing your User Information in connection with the purposes set out in this Policy, we may rely on
one
or more of the following legal bases, depending on the circumstances:
- Consent: We may Process your User Information where we have
obtained
your prior, express consent to the
Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it
is not
used
for Processing that is necessary or obligatory in any way);
- Contractual necessity: We may Process your User Information where
the
Processing is necessary in
connection
with any contract that you may enter into with us;
- Compliance with applicable law: We may Process your User
Information
where the Processing is required by
applicable law;
- Vital interests: We may Process your User Information where the
Processing is necessary to protect the
vital
interests of any individual; or
- Legitimate interests: We may Process your User Information where
we have
a legitimate interest in carrying
out
the Processing for the purposes of managing, operating, improving or promoting our business, and
that
legitimate
interest is not overridden by your interests, fundamental rights, or freedoms.
As described above, we have identified legitimate interest as the basis for processing in connection with
the
Mobile Trace offerings by TTS Inc and how we market our business to our current and prospective customers.
For Mobile Trace and TechInsights, TTS Inc has a legitimate interest in sharing your submitted log results
with
mobile network operators, hardware manufacturers and industry regulators to help them understand and create
a
better and faster mobile network experience.
9. What Information We Disclose to Third Parties
SUMMARY – DISCLOSURE OF USER INFORMATION TO THIRD PARTIES
We may disclose your User Information to: legal and regulatory authorities; our
external advisors; parties who
Process User Information on our behalf (“Processors”); any party as necessary in connection with
legal
proceedings; any party as necessary for investigating, detecting or preventing criminal offences;
any purchaser
of our business; and any third party plugins or content used on the Services.
We may disclose your User Information to other entities within the Company group, for legitimate business
purposes (including operating the Services, and providing services to you), in accordance with applicable
law.
In addition, we may disclose your User Information to:
- legal and regulatory authorities, upon request, or for the purposes of
reporting any actual or suspected
breach of applicable law or regulation;
- outside professional advisors (such as accountants, auditors, or
lawyers), subject to binding contractual
obligations of confidentiality;
- third party Processors (such as analytic providers; data centers; etc.),
located anywhere in the world,
subject to the requirements noted below in this Section 9;
- any relevant party, law enforcement agency or court, to the extent
necessary for the establishment, exercise
or defense of legal rights;
- any relevant party for the purposes of prevention, investigation,
detection or prosecution of criminal
offences or the execution of criminal penalties, including safeguarding against and the prevention
of threats to
public security;
- any relevant third-party acquirer(s), in the event that we sell or
transfer all or any relevant portion of our
business or assets (including in the event of a reorganization, dissolution or liquidation);
- any sponsors of contests, competitions, sweepstakes and prize draws, or
white papers, webcasts or other
downloads, the registration data for such events is to be used by us as part of User Information,
and may be
shared with the sponsor and others, subject to this Policy and the sponsor’s privacy policy. We may
also share
your information with third party vendors involved in the administration of such events. For
contests,
competitions, sweepstakes and prize draws, please read the official rules or terms and conditions
carefully
before you submit your information; and
- to third parties whose practices are not covered by this Privacy Policy
(e.g., third party providers of goods
and services, marketing and advertising companies and agencies, content publishers and retailers).
For some of our Services, we may make some information, such as the name of our users, their mailing
address,
phone number, email address—and in certain circumstances their employer’s name, company size and other
industry
data—available on a rental or other basis (e.g., sale) to third party providers of goods and services, for
example, when such information is provided in connection with webcasts, white papers or other sponsored
downloads.
When you use a co-branded service (a service operated with a partner of TTS Inc), or register or otherwise
provide information on a co-branded site, you grant us permission to pass the collected information back to
that
partner, which may include third-party service providers whose services are embedded into and/or appear
within
the Services;
With respect to surveys, in the event that responses are publicly disclosed, users will be notified at the
time
they take the survey. Otherwise, we will disclose only aggregate information regarding its users’ responses
in
surveys to other participants in the survey. Where surveys allow users to submit written comments, and where
TTS
Inc advises users of the possibility of such disclosure at the time they take the survey, TTS Inc reserves
the
right to disclose any information provided by users, provided that no user Information identifying a
specific
user is disclosed.
We may also sell or transfer Online Data to certain third parties such as mobile network operators who will
use
this data for network evaluation purposes. Some of these third parties may combine the Online Data with
their
own data about you to form a more detailed picture.
We may engage third party providers to assist with the collection, storage and segmentation of Online Data
and
the providers are required to maintain the confidentiality of this information. These third-party providers
may
collect User Information from our Services for their own purposes, including but not limited to monitoring
fraud
around the web.
We may also engage third parties for the purpose of recognizing our users and delivering interest-based
content
to them. We may share your User Information with our partners such as your name, postal address, email, or
other
identifier. Our partners may also: (i) collect information directly from your device, such as your IP
address,
device ID, advertising ID, and information about your browser or operating system; (ii) combine User
Information
about you received from TTS Inc with information about you from other sites or services; and (iii) place or
recognize a unique cookie on your browser.
Except as otherwise described herein, the information we gather from all tests and services run through TTS
Inc
is collected anonymously and then aggregated to provide performance data to users on the TTS Inc websites,
including its Mobile Trace and TechInsights server hosts, and/or to third parties to whom we license the
information. The only Mobile Trace results we license to third parties are those test results from instances
of
Mobile Trace which are made available pursuant to a user belonging to a specified third-party within their
profile.
Information collected through Mobile Trace may not be anonymous as follows: for some ISPs and mobile
carriers,
TTS Inc will provide full IP addresses and/or network, hardware or device identifiers for such ISP or mobile
carrier’s customers upon request. TTS Inc may also provide full IP addresses and/or network, hardware and
device
identifiers, to equipment manufacturers and core network, or wholesale providers on a case-by-case basis for
network research purposes. TTS Inc may also collect GeoIP Data and/or Precise Location Data, and such data
may
also be licensed and/or transferred to third-parties.
If we engage a third-party Processor to Process your User Information, the Processor will be subject to
binding
contractual obligations to: (i) only Process the User Information in accordance with our prior written
instructions; and (ii) use measures to protect the confidentiality and security of the User Information;
together with any additional requirements under applicable law.
The Services contain links to other sites or partners whose information practices may be different from
ours.
You should consult the privacy policy of these third parties to learn how your privacy is protected.
10. International Transfers of Information
SUMMARY – INTERNATIONAL TRANSFERS OF INFORMATION
We may transfer your Personal Information to recipients in other countries. Where we
transfer User Information
from the European Economic Area (“EEA”) to a recipient outside the EEA that is not in an adequate
jurisdiction,
we do so on the basis of standard contractual clauses.
Because of the international nature of our business, we may need to transfer your User Information within
the
TTS Inc group of companies, and to third parties as noted in Section 9 above, in connection with the
purposes
set out in this Policy. For this reason, we may transfer your User Information to other countries that may
have
different laws and data protection compliance requirements to those that apply in the country in which you
are
located.
Where we transfer your Personal Information from the EEA to recipients located outside the EEA who are not
in a
jurisdiction that has been formally designated by the European Commission as providing an adequate level of
protection for Personal Information, we do so on the basis of standard contractual clauses. You may request
a
copy of the relevant standard contractual clauses via email at
support@ttswireless.com.
Please note that when you transfer any Personal Information directly to a Company entity established outside
the
EEA, we are not responsible for that transfer of your Personal Information. We will nevertheless Process
your
Personal Information, from the point at which we receive the data, in accordance with the provisions of this
Privacy Policy.
TTS Inc privacy practices described in this Privacy Policy comply with the Asia-Pacific Economic Cooperation
(“
APEC”) Cross Border Privacy Rules System. To learn more about this program, please click
here.
Please note that we may use data collected by a third-party operator/licensee of localized versions or
editions
of Services.
11. Data Security
SUMMARY – DATA SECURITY
We implement appropriate technical and organizational security measures to protect
your User Information. Please
ensure that any Personal Information that you send to us is sent securely.
We have implemented appropriate technical and organizational security measures designed to protect your User
Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure,
unauthorized
access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law. In
certain
instances, we may use Secure Sockets Layer encryption and/or transfer certain User Information in a
non-human
readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are
not
responsible for any breach of security or for the actions of any third parties.
Because the internet is an open system, the transmission of information via the internet is not completely
secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the
security of your data transmitted to us using the internet. Any such transmission is at your own risk, and
you
are responsible for ensuring that any Personal Information that you send to us are sent securely.
12. Data Accuracy
SUMMARY – DATA ACCURACY
We take every reasonable step to ensure that your User Information is kept accurate
and up-to-date and are
erased or rectified if we become aware of inaccuracies.
We take every reasonable step to ensure that your User Information that we Process is accurate and, where
necessary, kept up to date, and any of your User Information that we Process that you inform us is
inaccurate
(having regard to the purposes for which they are Processed) is erased or rectified.
13. Data Minimization
SUMMARY – DATA MINIMIZATION
We take every reasonable step to limit the volume of your User Information that we
Process to what is necessary.
We take every reasonable step to ensure that your User Information that we Process is limited to the User
Information reasonably necessary in connection with the purposes set out in this Policy or as required to
provide you services or access to the Services.
14. Data Retention
SUMMARY – DATA RETENTION
We take every reasonable step to ensure that your User Information is only retained
for as long as they are
needed. Online Data related to OBA is kept by TTS Inc for not more than 365 days after which it will
expire,
subject to certain conditions.
We take every reasonable step to ensure that your User Information is only Processed for the minimum period
necessary for the purposes set out in this Policy. The criteria for determining the duration for which we
will
keep your User Information are as follows: we will retain copies of your User Information in a form that
permits
identification only for as long as is necessary in connection with the purposes set out in this Policy,
unless
applicable law requires a longer retention period. Unless there is a specific legal requirement for us to
keep
the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.
TTS
Inc retains historical Mobile Trace data in connection with the following purposes identified in Section 5
above: conducting analyses and preparing product enhancements, preparing market reports, and licensing the
Mobile Trace results and to its business customers. TTS Inc may also retain historical Mobile Trace data for
archiving purposes in the public interest, scientific or historical research purposes or statistical
purposes.
Except as may be set forth in this Privacy Policy, Online Data related to OBA is retained by TTS Inc for not
more than 365 days after which it shall expire. However, the 365 day period may commence again if the same
user
subsequently visits or interacts with an email, the Services or a Channel.
15. What Can I Do to Control My Information?
SUMMARY – WHAT CAN I DO TO CONTROL MY INFORMATION?
You can directly take steps to change your preferences for newsletters and online
content as outlined in this
section.
If you are an EU resident, you may have certain rights including: the right not to provide your
Personal
Information to us; the right of access to your Personal Information; the right to request
rectification of
inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal
Information; the
right to object to the Processing of your Personal Information; the right to have your Personal
Information
transferred to another controller; the right to withdraw consent; and the right to lodge complaints
with
supervisory authorities. We may require proof of or need to verify your identity before we can give
effect to
these rights.
You may directly take steps to change your preferences as follows:
Access to Your Personal Information. Upon request TTS Inc will provide you with information about whether we
hold any of your personal information. You may access, correct, or request deletion of your personal
information
by logging into your account or contacting us via email at
support@ttswireless.com. We will respond to your
request within a reasonable timeframe.
Your Newsletter and Email Subscriptions. You can opt out or unsubscribe to a newsletter or other email list
at
any time by following the instructions at the end of the newsletters or emails you receive. Please allow
five to
ten business days for changes to take effect. On some Services, member service-related communications are an
integral part of such Services to which you subscribe, and you may continue to receive emails as part of
that
particular portion of the Services unless you cancel your account, even if you opt out of the newsletters or
email list. If you have provided more than one email address to us, you may continue to be contacted unless
you
request to unsubscribe each email address you have provided.
Cookies and Pixel Tags. You may stop or restrict cookies and pixel tags on your computer or purge
cookies
from
your browser by adjusting your web browser preferences. However, if you “turn off,” purge, or disable
cookies or
pixel tags, although you may still use the Services, you may not be able to use all of the features,
functions,
or services available on the Services.
Location Based Services. You may opt-out of having your Precise Location Data collected by TTS Inc at
any
time
by editing the appropriate setting on your mobile device (which is usually located in the Settings area of
your
device).
Mobile Trace App. To turn off the automated log upload feature of the Mobile Trace application, go to
the
settings features within the Mobile Trace application and switch the automatic log upload feature to “Off.”
Please note if your smartphone or mobile device settings do not allow transmittal of Precise Location Data,
certain features may not be available, or their functions may be limited.
California Residents. In accordance with the California Online Privacy Protection Act, we may collect
Personal
Information about your online activities when you use the Services. While we give our users many avenues to
opt
out of providing Personal Information, we do not respond to Web browsers’ “do not track” signals.
California’s
“Shine the Light” law, Civil Code Section 1798.83, permits our users who are California residents to
periodically request and obtain certain information about any Personal Information disclosed to third
parties
for direct marketing purposes. If you are a California resident and wish to make such a request or if you
wish
for us to refrain from gathering your Personal Information, please submit your request in writing to the
contact
details set out in Section 17 below.
EU Residents. GDPR provides certain rights for EU residents. You may decline to share certain
information
with
us, in which case we may not be able to provide some of the features and functionality of the Services.
These
rights include, in accordance with applicable law, the right to object to or request the restriction of
processing of your information, and to request access to, rectification, erasure and portability of your own
information. Where we process your information on the basis of your consent, you have the right to withdraw
that
consent (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the
date on which we receive notice of such withdrawal and does not prevent the Processing of your Personal
Information in reliance upon any other available legal bases). Requests should be submitted by contacting us
by
emailing
support@ttswireless.com. If you are an EU resident and
have any unresolved privacy concern that we
have
not addressed satisfactorily after contacting us, you have the right to contact the appropriate EU
Supervisory
Authority and lodge a complaint.
Brazilian Residents. LGPD provides certain rights for Brazilian residents. You may decline to share
certain
information with us, in which case we may not be able to provide some of the features and functionality of
the
Services. These rights include, in accordance with applicable law, the right to object to or request the
restriction of processing of your information, the right to request the deletion, blocking or anonymization
of
your information, if you believe we are processing your information in an unnecessary, excessive or
non-compliant manner, the right to request information about the entities with which we have shared your
information and to request access to, rectification, erasure and portability of your own information. Where
we
process your information on the basis of your consent, you have the right to withdraw that consent (noting
that
such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we
receive
notice of such withdrawal and does not prevent the Processing of your Personal Information in reliance upon
any
other available legal bases). Requests should be submitted by contacting us by emailing
support@ttswireless.com.
If you are a Brazilian resident and have any unresolved privacy concern that we have not addressed
satisfactorily after contacting us, you have the right to petition against the controller before the
national
authority.
16. Terms of Use
SUMMARY – TERMS OF USE
The TTS Inc Terms of Use governs your use of the Services.
For more information concerning your use of the Services, please visit TTS Inc Terms of Use. The TTS Inc
Terms
of Use is incorporated by reference into this Privacy Policy.
We recommend that you review our Terms of Use regularly, in order to review any changes, we might make from
time
to time.
17. Contact Details
SUMMARY – CONTACT DETAILS
You may contact us at the addresses set out below or by emailing
support@ttswireless.com
Telecom Technology Services Incorporated
Attention: Legal Department
7901 Stoneridge Drive, Suite 500
Pleasanton, CA 94588
If you are an EU or Brazilian resident, you may contact our Data Protection Officer or submit GDPR or LGPD
related inquiries by emailing
support@ttswireless.com.
If you have any comments, questions, or concerns about any of the information in this Policy, or any other
issues relating to the Processing of User Information carried out by us, or on our behalf, please contact:
Telecom Technology Services Incorporated
Attention: Legal Department
7901 Stoneridge Drive, Suite 500
Pleasanton, CA 94588
18. California Consumers
SUMMARY – CALIFORNIA CONSUMERS
The California Consumer Privacy Act (“CCPA) provides certain rights for California
consumers. If you are a
consumer residing in California, the following additional terms apply to you.
- Right to Know About Information Collected, Disclosed or Sold
You have the right to request that we disclose what personal information we collect, use, disclose,
and sell. To
submit a verifiable request, please email support@ttswireless.com.
If you have an account with us, we will verify the request by confirming the email address used to
make the
request is the same as the email address on file for the account. If you do not have an account with
us, we will
verify the request by sending an email to the email address used to make the request. We may ask for
additional
information reasonably related to the request to verify the request.
- Collection of Personal Information
The categories of California consumers’ Personal Information we may collect are listed above in
Section 2 (“What
Categories of Information We Process”). In reference to Section 2, we may collect Personal Details,
Demographic
Information, Contact Details, Consent Records, Location Information including Precise Location Data,
Purchase
and Payment Details, Employer Details, Views and Opinions. We also collect other kinds of
information from you
or other sources, which we refer to as “Other Information” in this Policy. As detailed in Section 2,
this may
include, but is not limited to, information about your use of, visits to and interaction and
engagement with the
Services, content and Channels, all of which may be aggregated; browsing history; and searches for
and
interactions with e-commerce opportunities, such as merchants and offers contained in the Services.
We may collect California consumers’ Personal Information from the sources listed in Section 4 (“How
We Collect
User Information”). As defined in Section 4, this may be: Data You Provide; Relationship Data; Data
You Make
Public; Service Data; Content and Advertising Information; Third Party Information; Mobile Trace
data if you
submit a data collection log. We may obtain personal information from the following sources as
defined in
Section 2 (“What Categories of Information We Process”): GeoIP Data; ID; IDFA; IP address; ISP;
SSID; IMSI;
IMEI; Log files; Web Beacons; Pixel Tags; Local Shared Objects, such as Flash cookies, and Local
Storage, such
as HTML5, and equivalents.
We use this data for the purposes listed above in Section 5 (“Purposes for which we may Process your
Personal
Information”) or for Direct Marketing as outlined in Section 6 (“Direct Marketing”).
-
Disclosure or Sale of Personal Information
We may and may have disclosed or sold the categories of Personal Information listed in Section 9
(“What
Information We Disclose to Third Parties”) for a business or commercial purpose.
We may and may have disclosed Personal Information to the following categories of third parties for
a
business
purpose:
other entities within the Company group for a legitimate business
purpose such as operating the Services
and
providing the Services to you;
third party Processors for the purpose of providing the Services to
you;
third party providers where our Services use third party plugins or
content;
third party providers to assist with the collection, storage and
segmentation of Online Data;
We may have disclosed or sold Personal Information to the following categories of third parties for
a
business
purpose or a commercial purpose:
third parties for the purpose of recognizing our users and delivering
interest-based content to them. We
may
share your User Information with our partners such as your name, postal address, email, or other
identifier.
Our
partners may also: (i) collect information directly from your device, such as your IP address,
device ID,
advertising ID, and information about your browser or operating system; (ii) combine User
Information about
you
received from TTS Inc with information about you from other sites or services; and (iii) place or
recognize
a
unique cookie on your browser;
third party providers of goods and services on a rental or other basis
for some of our Services when
information (such as the name of our users or email address - and in certain circumstances their
employer’s
name, company size and other industry data) is provided in connection with webcasts, white papers or
other
downloads.
If you run a Mobile Trace log, ISPs and mobile carriers may receive
full IP addresses and/or network
hardware
or devices identifiers for such ISP or mobile carrier’s customers upon request. Equipment
manufacturers and
core
network or wholesale providers may also receive full IP addresses and/or network, hardware and
device
identifiers on a case-by-case basis for network research purposes. Third parties may receive GeoIP
Data
and/or
Precise Location Data.
The Services are not intended for use by minors. We do not sell personal information of minors under
16
years of
age without affirmative authorization.
d. Right to Request Deletion of Personal Information
You have the right to request deletion of Personal Information collected or maintained by us. To do
so,
please
submit a request via email support@ttswireless.com. If
submitting a request by email, we may ask for
additional
information to verify your request.
e. Right to Opt-Out of the Sale of Personal Information
You have the right to opt-out of the sale of Personal Information by a business. To do so, please
submit a
request via email support@ttswireless.com. If submitting a request by email, we may ask for
additional
information to verify your request.
f. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
You have the right not to receive discriminatory treatment by the business for exercising your
privacy
rights
conferred to you by the California Consumer Privacy Act.
g.Authorized Agent
To make a request under the California Consumer Privacy Act on a consumer’s behalf, we require a
signed
authorization letter from the consumer to support@ttswireless.com
h. Contact for More Information
If you have any questions or concerns about our privacy policies and practices, you may contact us
via email
support@ttswireless.com.
i. Date Privacy Policy Last Updated
Our Privacy Policy was lasted updated as of the date indicated at the beginning of the policy.
19. How this Privacy Policy May Change
We may change this Privacy Policy from time to time, and all changes will be
effective at the time we post
them.
If we believe there is a significant change to this Privacy Policy or our data collection and use
practices,
we
will indicate on our websites that our Privacy Policy has changed prior to the change becoming
effective.
The
then-posted version of the Privacy Policy supersedes all prior versions. Your continued access to or
use of
any
of the Services shall be deemed your acceptance of the Privacy Policy.
We urge you to come back to this web page and review this Privacy Policy regularly so that you remain aware
of
the terms and conditions that apply to you.