PRIVACY POLICY


1. Privacy Policy Overview
SUMMARY – POLICY OVERVIEW

This Policy explains how we may Process your information. This Policy may be amended or updated from time to time, so please check it regularly for updates.

Telecom Technology Services Incorporated, its other affiliates and its subsidiaries (collectively, “TTS Inc”, “us”, “our” or “we”), owns, operates, or provides access to, several interactive websites, mobile and connected applications, and other online interactive features and services, including, but not limited to, emails, newsletters, chat areas, forums, and communities (collectively “Services”). This Privacy Policy applies to all information collected about you by TTS Inc through and in relation to the Services, regardless of how it is collected or stored, and describes, among other things, the types of information collected about you when you interact with the Services, how your information may be used, when your information may be disclosed, how you can control the use and disclosure of your information, and how your information is protected.

Except as otherwise noted in this Privacy Policy, TTS Inc is a data controller (as that term is used under the EU General Data Protection Regulation (“GDPR”)) and the Brazilian General Data Protection Law (“LGPD”), which means that we decide how and why the information you provide to us is processed. Please contact us using our DSAR Portal. This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of your information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.

This Privacy Policy covers information collected through the following websites and mobile applications:

Websites:


Applications:



2. What Categories of Information We May Process
SUMMARY – CATEGORIES OF INFORMATION WE MAY PROCESS

We may Process: your personal details (e.g., your name); your contact details (e.g., your email address); records of your consents; details of your employer (where relevant); information about your interactions with our content; and any views or opinions you provide to us.

We may also Process information about you from your use of our Services (e.g., the type of device you are using, the internet service provider, etc.), including your interactions with content on the Services.

Personal Information” means information that is about any individual, or from which any individual is directly or indirectly identifiable.


Process”, “Processing” or “Processed” means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


We may Process the following categories of Personal Information about you:


We also collect other kinds of information from you or other sources, which we refer to as “Other Information” in this Policy, which may include but is not limited to:



Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as “User Information”.



3. Sensitive Personal Information
SUMMARY – SENSITIVE PERSONAL INFORMATION

We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for a legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.


We do not collect or otherwise Process Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under GDPR or LGPD (collectively, “Sensitive Personal Information”) in the ordinary course of our business. Where it becomes necessary to Process Sensitive Personal Information under GDPR or LGPD, we would rely on one of the following legal bases:



Children. The Services are not intended for use by children, especially those under 13. No one under the age of 13 should provide any Personal Information or use our public discussion areas, forums or chats. Minors under the age of 18 are not permitted to make purchases through the Services or obtaining coupons or codes from the Services to purchase goods or services on third party websites. If, notwithstanding these prohibitions, your children disclose information about themselves in our public discussion areas, consequences may occur that are not intended for children (for example, they may receive unsolicited messages from other parties). If it is discovered that we have collected Personal Information from someone under 13, we will delete that information immediately.



4. How We Collect or Create Information
SUMMARY – COLLECTION AND CREATION OF INFORMATION

We may collect or obtain User Information about you: directly from you (e.g., where you contact us); in the course of our relationship with you (e.g., if you make a purchase); when you make your Personal Information public (e.g., if you make a public post about us on social media); when you download, install, or use any of our Services; when you visit our Services; or when you register to use any part of the Services. We may also receive User Information about you from third parties (e.g., social network sites). We may also create User Information about you, such as records of your interactions with us. TTS Inc is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Policy does not cover the practices of third parties who may provide information about you to TTS Inc.

Collection of User Information: We may collect User Information about you from the following sources:

Please note that TTS Inc is not responsible for the information you volunteer about yourself in the discussions in any public areas of the Services, such as comments sections, forums, blogs, wikis, chat rooms, private messages, message boards or other publicly accessible interaction, or information that you choose to make public in any user profile of yours or other areas of the Services that allow users to upload or post content. We discourage users from posting such Personal Information in this fashion. You can change your publicly available information at any time via your profile page. To request removal of your Personal Information from these areas, please contact us via email: support@ttswireless.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know we are unable to do so and why.

This Privacy Policy does not cover the practices of third parties, including those that may disclose information to TTS Inc.

Creation of User Information. We may also create User Information about you, such as records of your interactions with us and details of your purchase history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.



5. Purposes for Which We May Process Your Information
SUMMARY – PURPOSES FOR WHICH WE MAY PROCESS YOUR INFORMATION

We may Process User Information for the following purposes: providing the Services to you; communicating with you; analyzing engagement with our audience; observing user engagement and purchase activity across the Service and Channels; offering business-to-business lead generation services; offering Mobile Trace to test your mobile network connectivity offering TechInsights to manage workflow delivery; marketing our services and offerings to current and prospective customers; managing our IT systems; financial management; conducting surveys; ensuring the security of our systems; conducting investigations where necessary; compliance with applicable law; and improving our Services.


The purposes for which we may Process User Information, subject to applicable law, include:




6. Direct Marketing
SUMMARY – DIRECT MARKETING

We may Process your User Information to contact you with information regarding services that may be of interest to you. You may unsubscribe for free or opt out of SMS messages at any time.

We may Process your User Information to contact you via email, telephone, direct mail, SMS or other methods of communication to provide you with information regarding the Services that may be of interest to you. We may send information to you regarding the Services, upcoming promotions and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.

You may unsubscribe from our newsletter lists at any time by following the unsubscribe instructions included in every email we send. We will not send you any emails from a list you have selected to be unsubscribed from, but we may continue to contact you to the extent necessary for the purposes of any other Services you have requested or for additional emails you have signed up for.



7. Cookies and Similar Technologies
SUMMARY – COOKIES AND SIMILAR TECHNOLOGIES

We may Process your User Information by placing or reading Cookies and similar technologies on the Services and Channels. For more information, please see our Cookie Policy. Certain tracking technologies enable us to assign a unique identifier to you and relate information about your use of the Services to Other Information about you, including your User Information for the purposes of learning more about you so we can provide you with relevant content. We and our partners also use these technologies to analyze trends; administer the Services; collect and store information such as user settings, anonymous browser identifiers and video viewing history; supplement to our server logs and other methods of traffic and response measurement; track users’ location and movements around the Services; gather demographic information about our user base; and to improve our understanding of traffic on the Services, visitor behavior, and responses to promotional campaigns.

TTS Inc and its partners may use cookies and other tracking technologies to analyze trends, administer Services, track users’ movements around the Services and on third party sites, devices and applications, and to gather demographic information about our user base. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Services. Please see our Cookie Policy for more information, including a more in-depth explanation of what cookies are, the different types of cookies used on the Services, and how to change or delete them.

Tracking technologies on the Services may be deployed by TTS Inc and/or by our service providers or partners. Certain tracking technologies enable us to assign a unique identifier to you and relate information about your use of the Services to other information about you, including your User Information. We may match information collected from you through different means or at different times and use such information along with offline and online information obtained from other sources (including from third parties), including, but not limited to, demographic information and updated contact information, for the purposes of learning more about you so we can provide you with relevant content and Services.

When you receive email messages or newsletters from us, we may use web beacons, customized links, clear GIFs or similar technologies to determine whether the email has been opened and which links you click in order to provide you with more focused email communications or other information, and/or to aggregate that information with other data we collect to use for some or all of the purposes outlined in this Privacy Policy.

We and our partners (including but not limited to e-commerce partners, affiliates, and analytics providers) also may use technologies such as pixel tags, e-tags, IP addresses, Local Shared Objects, Local Storage, Flash cookies and HTML5 to analyze trends; administer the Services; collect and store information such as user settings, anonymous browser identifiers and video viewing history; supplement our server logs and other methods of traffic and response measurement; track users’ location and movements around the Services; gather demographic information about our user base; and to improve our understanding of traffic on the Services, visitor behavior, and responses to promotional campaigns. We may receive reports based on the use of these technologies by these third-party companies on an individual and aggregated basis. For example, we may connect information about your IP address to known corporate or User Information and use the associated information related to aggregate content preferences to assist in our efforts to market services to you or the originating corporation(s). Various browsers may offer their own management tools for removing Local Storage. To manage Flash Local Shared Objects please click here.

We may use mobile analytics software to collect data and to better understand the functionality of our mobile software, devices and applications on your phone and other devices. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link this information to User Information.



8. What is the Lawful Basis for Processing Personal Information
SUMMARY – LAWFUL BASIS FOR PROCESSING USER INFORMATION

We may Process your User Information where: you have given your consent; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.

In Processing your User Information in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases, depending on the circumstances:



As described above, we have identified legitimate interest as the basis for processing in connection with the Mobile Trace offerings by TTS Inc and how we market our business to our current and prospective customers.

For Mobile Trace and TechInsights, TTS Inc has a legitimate interest in sharing your submitted log results with mobile network operators, hardware manufacturers and industry regulators to help them understand and create a better and faster mobile network experience.



9. What Information We Disclose to Third Parties
SUMMARY – DISCLOSURE OF USER INFORMATION TO THIRD PARTIES

We may disclose your User Information to: legal and regulatory authorities; our external advisors; parties who Process User Information on our behalf (“Processors”); any party as necessary in connection with legal proceedings; any party as necessary for investigating, detecting or preventing criminal offences; any purchaser of our business; and any third party plugins or content used on the Services.



We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services, and providing services to you), in accordance with applicable law. In addition, we may disclose your User Information to:



For some of our Services, we may make some information, such as the name of our users, their mailing address, phone number, email address—and in certain circumstances their employer’s name, company size and other industry data—available on a rental or other basis (e.g., sale) to third party providers of goods and services, for example, when such information is provided in connection with webcasts, white papers or other sponsored downloads.

When you use a co-branded service (a service operated with a partner of TTS Inc), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third-party service providers whose services are embedded into and/or appear within the Services;

With respect to surveys, in the event that responses are publicly disclosed, users will be notified at the time they take the survey. Otherwise, we will disclose only aggregate information regarding its users’ responses in surveys to other participants in the survey. Where surveys allow users to submit written comments, and where TTS Inc advises users of the possibility of such disclosure at the time they take the survey, TTS Inc reserves the right to disclose any information provided by users, provided that no user Information identifying a specific user is disclosed.

We may also sell or transfer Online Data to certain third parties such as mobile network operators who will use this data for network evaluation purposes. Some of these third parties may combine the Online Data with their own data about you to form a more detailed picture.

We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third-party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.

We may also engage third parties for the purpose of recognizing our users and delivering interest-based content to them. We may share your User Information with our partners such as your name, postal address, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from TTS Inc with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.

Except as otherwise described herein, the information we gather from all tests and services run through TTS Inc is collected anonymously and then aggregated to provide performance data to users on the TTS Inc websites, including its Mobile Trace and TechInsights server hosts, and/or to third parties to whom we license the information. The only Mobile Trace results we license to third parties are those test results from instances of Mobile Trace which are made available pursuant to a user belonging to a specified third-party within their profile.

Information collected through Mobile Trace may not be anonymous as follows: for some ISPs and mobile carriers, TTS Inc will provide full IP addresses and/or network, hardware or device identifiers for such ISP or mobile carrier’s customers upon request. TTS Inc may also provide full IP addresses and/or network, hardware and device identifiers, to equipment manufacturers and core network, or wholesale providers on a case-by-case basis for network research purposes. TTS Inc may also collect GeoIP Data and/or Precise Location Data, and such data may also be licensed and/or transferred to third-parties.

If we engage a third-party Processor to Process your User Information, the Processor will be subject to binding contractual obligations to: (i) only Process the User Information in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the User Information; together with any additional requirements under applicable law.

The Services contain links to other sites or partners whose information practices may be different from ours. You should consult the privacy policy of these third parties to learn how your privacy is protected.



10. International Transfers of Information
SUMMARY – INTERNATIONAL TRANSFERS OF INFORMATION

We may transfer your Personal Information to recipients in other countries. Where we transfer User Information from the European Economic Area (“EEA”) to a recipient outside the EEA that is not in an adequate jurisdiction, we do so on the basis of standard contractual clauses.


Because of the international nature of our business, we may need to transfer your User Information within the TTS Inc group of companies, and to third parties as noted in Section 9 above, in connection with the purposes set out in this Policy. For this reason, we may transfer your User Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

Where we transfer your Personal Information from the EEA to recipients located outside the EEA who are not in a jurisdiction that has been formally designated by the European Commission as providing an adequate level of protection for Personal Information, we do so on the basis of standard contractual clauses. You may request a copy of the relevant standard contractual clauses via email at support@ttswireless.com.

Please note that when you transfer any Personal Information directly to a Company entity established outside the EEA, we are not responsible for that transfer of your Personal Information. We will nevertheless Process your Personal Information, from the point at which we receive the data, in accordance with the provisions of this Privacy Policy.

TTS Inc privacy practices described in this Privacy Policy comply with the Asia-Pacific Economic Cooperation (“APEC”) Cross Border Privacy Rules System. To learn more about this program, please click here.

Please note that we may use data collected by a third-party operator/licensee of localized versions or editions of Services.



11. Data Security
SUMMARY – DATA SECURITY

We implement appropriate technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is sent securely.

We have implemented appropriate technical and organizational security measures designed to protect your User Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law. In certain instances, we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk, and you are responsible for ensuring that any Personal Information that you send to us are sent securely.



12. Data Accuracy
SUMMARY – DATA ACCURACY

We take every reasonable step to ensure that your User Information is kept accurate and up-to-date and are erased or rectified if we become aware of inaccuracies.

We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified.



13. Data Minimization
SUMMARY – DATA MINIMIZATION

We take every reasonable step to limit the volume of your User Information that we Process to what is necessary.

We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services.



14. Data Retention
SUMMARY – DATA RETENTION

We take every reasonable step to ensure that your User Information is only retained for as long as they are needed. Online Data related to OBA is kept by TTS Inc for not more than 365 days after which it will expire, subject to certain conditions.

We take every reasonable step to ensure that your User Information is only Processed for the minimum period necessary for the purposes set out in this Policy. The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need. TTS Inc retains historical Mobile Trace data in connection with the following purposes identified in Section 5 above: conducting analyses and preparing product enhancements, preparing market reports, and licensing the Mobile Trace results and to its business customers. TTS Inc may also retain historical Mobile Trace data for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.

Except as may be set forth in this Privacy Policy, Online Data related to OBA is retained by TTS Inc for not more than 365 days after which it shall expire. However, the 365 day period may commence again if the same user subsequently visits or interacts with an email, the Services or a Channel.



15. What Can I Do to Control My Information?
SUMMARY – WHAT CAN I DO TO CONTROL MY INFORMATION?

You can directly take steps to change your preferences for newsletters and online content as outlined in this section.

If you are an EU resident, you may have certain rights including: the right not to provide your Personal Information to us; the right of access to your Personal Information; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Information; the right to object to the Processing of your Personal Information; the right to have your Personal Information transferred to another controller; the right to withdraw consent; and the right to lodge complaints with supervisory authorities. We may require proof of or need to verify your identity before we can give effect to these rights.

You may directly take steps to change your preferences as follows:

Access to Your Personal Information. Upon request TTS Inc will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or contacting us via email at support@ttswireless.com. We will respond to your request within a reasonable timeframe.

Your Newsletter and Email Subscriptions. You can opt out or unsubscribe to a newsletter or other email list at any time by following the instructions at the end of the newsletters or emails you receive. Please allow five to ten business days for changes to take effect. On some Services, member service-related communications are an integral part of such Services to which you subscribe, and you may continue to receive emails as part of that particular portion of the Services unless you cancel your account, even if you opt out of the newsletters or email list. If you have provided more than one email address to us, you may continue to be contacted unless you request to unsubscribe each email address you have provided.

Cookies and Pixel Tags. You may stop or restrict cookies and pixel tags on your computer or purge cookies from your browser by adjusting your web browser preferences. However, if you “turn off,” purge, or disable cookies or pixel tags, although you may still use the Services, you may not be able to use all of the features, functions, or services available on the Services.

Location Based Services. You may opt-out of having your Precise Location Data collected by TTS Inc at any time by editing the appropriate setting on your mobile device (which is usually located in the Settings area of your device). Mobile Trace App. To turn off the automated log upload feature of the Mobile Trace application, go to the settings features within the Mobile Trace application and switch the automatic log upload feature to “Off.” Please note if your smartphone or mobile device settings do not allow transmittal of Precise Location Data, certain features may not be available, or their functions may be limited.

California Residents. In accordance with the California Online Privacy Protection Act, we may collect Personal Information about your online activities when you use the Services. While we give our users many avenues to opt out of providing Personal Information, we do not respond to Web browsers’ “do not track” signals. California’s “Shine the Light” law, Civil Code Section 1798.83, permits our users who are California residents to periodically request and obtain certain information about any Personal Information disclosed to third parties for direct marketing purposes. If you are a California resident and wish to make such a request or if you wish for us to refrain from gathering your Personal Information, please submit your request in writing to the contact details set out in Section 17 below.

EU Residents. GDPR provides certain rights for EU residents. You may decline to share certain information with us, in which case we may not be able to provide some of the features and functionality of the Services. These rights include, in accordance with applicable law, the right to object to or request the restriction of processing of your information, and to request access to, rectification, erasure and portability of your own information. Where we process your information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we receive notice of such withdrawal and does not prevent the Processing of your Personal Information in reliance upon any other available legal bases). Requests should be submitted by contacting us by emailing support@ttswireless.com. If you are an EU resident and have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the appropriate EU Supervisory Authority and lodge a complaint.

Brazilian Residents. LGPD provides certain rights for Brazilian residents. You may decline to share certain information with us, in which case we may not be able to provide some of the features and functionality of the Services. These rights include, in accordance with applicable law, the right to object to or request the restriction of processing of your information, the right to request the deletion, blocking or anonymization of your information, if you believe we are processing your information in an unnecessary, excessive or non-compliant manner, the right to request information about the entities with which we have shared your information and to request access to, rectification, erasure and portability of your own information. Where we process your information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we receive notice of such withdrawal and does not prevent the Processing of your Personal Information in reliance upon any other available legal bases). Requests should be submitted by contacting us by emailing support@ttswireless.com. If you are a Brazilian resident and have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to petition against the controller before the national authority.



16. Terms of Use
SUMMARY – TERMS OF USE The TTS Inc Terms of Use governs your use of the Services.

For more information concerning your use of the Services, please visit TTS Inc Terms of Use. The TTS Inc Terms of Use is incorporated by reference into this Privacy Policy.

We recommend that you review our Terms of Use regularly, in order to review any changes, we might make from time to time.



17. Contact Details
SUMMARY – CONTACT DETAILS

You may contact us at the addresses set out below or by emailing support@ttswireless.com

Telecom Technology Services Incorporated
Attention: Legal Department
7901 Stoneridge Drive, Suite 500
Pleasanton, CA 94588

If you are an EU or Brazilian resident, you may contact our Data Protection Officer or submit GDPR or LGPD related inquiries by emailing support@ttswireless.com.

If you have any comments, questions, or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact:

Telecom Technology Services Incorporated
Attention: Legal Department
7901 Stoneridge Drive, Suite 500
Pleasanton, CA 94588




18. California Consumers
SUMMARY – CALIFORNIA CONSUMERS

The California Consumer Privacy Act (“CCPA) provides certain rights for California consumers. If you are a consumer residing in California, the following additional terms apply to you.




19. How this Privacy Policy May Change

We may change this Privacy Policy from time to time, and all changes will be effective at the time we post them. If we believe there is a significant change to this Privacy Policy or our data collection and use practices, we will indicate on our websites that our Privacy Policy has changed prior to the change becoming effective. The then-posted version of the Privacy Policy supersedes all prior versions. Your continued access to or use of any of the Services shall be deemed your acceptance of the Privacy Policy.



We urge you to come back to this web page and review this Privacy Policy regularly so that you remain aware of the terms and conditions that apply to you.